Frequently Asked Questions

 

Q: How do I make a reservation?

Submit your reservation request through the Reservations page on our website. No payment is required when you submit the request. After Hope Building reviews and approves your request, you will receive a secure online payment request through Lahza, the online payment service of the Bank of Palestine. Your reservation is confirmed only after payment has been received.

 

Q: How many guests can each apartment or room accommodate?

Our individual rooms accommodate a maximum of two guests per room. Apartment capacity varies by unit. Some apartments include a quality pull-out sofa bed, and, when needed, an additional mattress may be provided subject to availability and prior approval by Hope Building. Rooms 201 & 203 and Rooms 101 & 103 can also be combined as separate but interconnected family accommodations.

Please check the individual accommodation listing or contact us to confirm the best arrangement and maximum occupancy for your stay.

 

Q: How do I pay for my reservation?

No payment is required when you submit your reservation request. After Hope Building reviews and approves your request, you will receive a secure online payment request through Lahza, the online payment service of the Bank of Palestine. Your reservation is confirmed only after the required payment has been received.

​

Q: What is your cancellation policy?

Cancellations made 45 days or more before check-in are eligible for a full refund. Cancellations made 15 to 44 days before check-in are eligible for a 70% refund of the total reservation amount. Cancellations made 14 days or less before check-in are non-refundable.

Please see our Reservation & Payment Policy for full terms and conditions.

​

Q: Do you offer monthly rates?

Yes. We offer special monthly discounts for students, expats, and NGO workers.

 

Q: Is parking available?

Yes. One free parking space in our gated private parking area is included per apartment or room. Additional free street parking is generally available near Hope Building, subject to availability. If you are traveling with more than one vehicle, please let us know in advance.

​

Q: Do you accept cash or card?

Yes. Payment methods may include secure online card payment through Lahza, bank transfer, or cash, depending on the reservation arrangement. Payment instructions will be provided after your reservation request has been reviewed and approved.

​

Q: Are families welcome?

Absolutely — we have family-friendly units.

 

Q: How far are you from Jerusalem?

5 minutes to Checkpoint 300 by car or taxi, then it all depends on the checkpoint's speed and flexibility. 

 

Q: Do you allow early check-in or late check-out?

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability and prior approval by Hope Building.

 

Q: Is Wi-Fi good?

Yes. Complimentary high-speed fiber Wi-Fi is available throughout Hope Building Apartments & Rooms.

​

Q: Do you offer housekeeping services?

Yes. Optional housekeeping services are available for an additional fee and may be requested when submitting your reservation request or during your stay, subject to availability.

​

Q: Do you offer long-term stays?

Yes. Hope Building Apartments & Rooms welcomes long-term guests. Stays of more than 30 nights are arranged separately and are not booked through the short-term online reservation system. Please contact us directly to discuss availability, rates, and the Long-Term Lease Agreement.

​​

Q: Can I request a specific bed arrangement or mattress preference?

Yes. Depending on the accommodation, beds may be arranged as two separate twin beds or connected as one double bed. Reversible mattresses also allow a choice between soft/plush and medium-firm comfort.

Please enter your preferred bed arrangement and mattress preference in the Special Requests section when submitting your reservation request. Requests are subject to the configuration and availability of the selected accommodation.​

​

​​​Q: Are pets allowed?

No. Pets are not permitted at Hope Building Apartments & Rooms.

​​

​Q: Is smoking allowed?

​​​​​Smoking is not permitted inside apartments, rooms, or indoor common areas. Smoking is permitted only in designated outdoor areas.

​​

Q: Can you arrange guided tours or help us plan our visit?

Yes. Licensed Holy Land tour guide services can be arranged upon request, subject to availability and sufficient advance notice. We can also assist guests with local information and practical arrangements for visiting Bethlehem and other destinations in the Holy Land.

​

Q: Can you arrange airport transportation?

Yes. Airport transportation can be arranged for an additional fee, provided sufficient advance notice is given. Please contact us as early as possible with your flight details and number of passengers so that we can arrange suitable transportation and confirm the price and availability.

​

Q: Is the property secure?

Yes. Hope Building has 24/7 security and surveillance cameras in common and exterior areas, together with controlled building access. Smoke detectors are also installed throughout the property.

​

Q: Are USB charging outlets available?

Yes. USB charging outlets are available in most apartments and rooms, allowing guests to charge compatible devices conveniently. We recommend bringing the appropriate adapter for any other electrical devices you plan to use.

​

Wheelchair Accessibility (with Limitations)

Hope Building offers step-free access from the private parking area to the apartment and room floors by elevator. Certain accommodations have somewhat wider bathroom doors and support handles.

However, most bathrooms and interior circulation spaces are not designed for independent wheelchair mobility. For this reason, our accommodations are generally better suited to guests using a wheelchair with assistance from a companion.

Showers are at floor level or have a small step of approximately 10 cm, depending on the accommodation.

Please contact us before submitting a reservation request to discuss your specific accessibility needs and confirm whether a suitable accommodation is available.

​

We will strive to answer all your questions and cater for all your needs!

​

Rest assured, that we are here to serve you! We will strive to give you the best service and most hospitable atmosphere.

​